Let's Get Going, Together

Family Fit Privacy Notice and Information Who We Are Family Fit is an arm of Primary Steps in PE we provide a family fitness and physical education service through our website and app. Data Controller: Primary Steps in PE Contact email for privacy enquiries: owen@primarystepsinpe.com If you have any questions about how we use your data, please contact us using the details above. What Information We Collect We may collect and process the following personal information: Name and contact details (such as email address) Parent account details and login information School name (where provided by parents) Payment and billing information Communications you send to us App usage data, device information and IP address Analytics data such as session duration, pages viewed and interactions Feedback, reviews and survey responses We do not knowingly collect personal data directly from children. Parents create and manage accounts. How We Collect Information We collect information when you: Create an account Purchase or subscribe to our services Contact us Use our website or mobile app Complete forms or surveys Some data is collected automatically using cookies and similar technologies. Our Lawful Bases for Processing Under UK GDPR, we rely on the following lawful bases: Contract To provide the services you sign up for, manage your account and process payments. Legitimate Interests To improve our services, maintain security, analyse usage and provide customer support. Consent For marketing emails, promotional messages or non-essential cookies. You can withdraw consent at any time. Legal Obligation Where we must comply with UK law, accounting or regulatory requirements. How We Use Your Information We use personal information to: Deliver and operate our services Provide customer support Process payments securely Send service updates and important notices Improve and develop our platform Send marketing communications where you have agreed to receive them Children’s Privacy Primary Steps in PE is designed for parents and guardians. Accounts must be created by adults aged 18+. We do not intentionally collect personal data from children directly. Parents are responsible for any information shared about their family. If you believe a child has provided data to us directly, please contact us so we can remove it. Payments and Data Storage Our website and app are hosted on the Wix.com platform. Data may be stored through Wix’s secure databases and servers. Payment processing follows PCI-DSS security standards. We do not store full credit card details ourselves. International Transfers Some service providers (such as Wix) may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as: UK adequacy regulations Standard contractual clauses or equivalent protections How Long We Keep Your Data We keep personal information only as long as necessary: Account data: while your account is active Transaction records: up to 6 years for legal and tax purposes Marketing consent records: until you withdraw consent Data may be anonymised for statistical use. Marketing Communications We may send you updates and promotional messages if you opt in. You can unsubscribe at any time by: Clicking the unsubscribe link in emails Updating your account preferences Contacting us directly Cookies and Analytics We use cookies and similar technologies to: Make our website function properly Understand how users interact with our service Improve performance and usability You can manage cookie preferences through your browser or consent banner. Your Data Protection Rights Under UK GDPR, you have the right to: Access your personal data Correct inaccurate information Request deletion of your data Restrict or object to processing Request data portability Withdraw consent at any time To exercise your rights, contact us at: owen@primarystepsinpe.com Complaints If you are unhappy with how we handle your data, you have the right to complain to the UK regulator: Information Commissioner’s Office (ICO) https://www.ico.org.uk We would appreciate the chance to resolve your concerns first, so please contact us directly. Updates to This Policy We may update this privacy notice from time to time. Changes will be posted on our website and app.